RV extended service contract, RV extended warranty, RV Protect, RV repairs, RV Service Contract, RV Warranty
Everything you wanted to know about warranties and service contracts but were afraid to ask.
As consumers, we’ve all purchased items like cell phones, TVs or some other electronic device and big ticket items like automobiles and RVs. During this purchase process, your salesperson likely introduced terms to you such as ‘warranty’ and ‘service contract’. If you are like most people, you think you know what those are but you’re not entirely certain what a warranty really is versus a service contract. The sales person may compound your uncertainty by iterating terms like “extended warranty” and “extended service contract”. Let’s demystify and simplify this confusion.
Forget about the word “extended” for a moment and concentrate instead on warranty and service contract. These terms are used as if they are interchangeable when, in fact, they are distinctly different. The Federal Trade Commission (FTC) defines the terms quite simply: “A warranty comes with the original price of the product, whereas a service contract costs extra. It is mainly this separate and additional cost that distinguishes a service contract from a warranty.”
What is a Warranty?
A warranty is, generally speaking, protection against any potential manufacturing defects or other forms of original defects in the product. Warranties typically have shorter terms and greater restrictions than Service Contracts. A service contract, often called a service agreement, is generally broader in scope and allows for regular service on the product. Typically, “extended warranties” and service contracts exclude routine maintenance such as oil changes and tire replacement on your vehicle.
What is a Service Contract?
Service contracts are designed to protect you against unexpected, costly repairs. They are purchased separately from the product and can be purchased at any time. However, the earlier you purchase a service contract in the life of a product, the better coverage (and purchase price) you may obtain.
Why Do I Need a Service Contract?
A vehicle service contract can offer peace of mind and other benefits to owners. Knowing that your repair costs are covered can ease not only your mind but your wallet as well. Your vehicle is a big investment and the longer it stays in great condition, the more value you are likely to retain. Service Contracts are designed to help protect your investment by keeping your vehicle in good working order without you having to incur unexpected repair costs that you might otherwise have difficulty in paying.
Why Do I Need a Service Contract Now When I Still Have a Manufacturer’s Warranty?
The better shape your vehicle is in when you first obtain coverage, the better your rates, or cost to purchase, will be. It actually costs less to purchase a vehicle service contract on a new vehicle than on an older vehicle that has fallen into disrepair. By buying when your vehicle is in the newer condition, you can lock in the cost of the service plan at the best price possible.
Louis Goldman said:
Warranty expired 6/1(/19. Looking for see contract for 2018 winnebago View, 24J, with 14k miles.
Hi Louis! We would be happy to help you with a quote for a service contract. If you could please fill out this form (https://offers.coach-net.com/rvprotect?source=WarrantiesAndServiceContracts_blog) or contact Member Services at 877-801-0333, we would be happy to help!
Sherry Fowler said:
We purchased a Esteem Integra from General RV in July 2018. We also purchased at the same time the “extended warranty”. When after 3 months the steel belts in the tires (9,500 miles) started to break. We took it back to General RV and they told us we have to contact Ford because that’s where the tires came from. Our impression was that the coach was still under the original 2 year warranty and any other expenses would be covered by the extended warranty. Wrong. Ford would not warranty as it was an RV. General RV would not cover. So after much arguing we replaced them ourselves at a cost for 6 tires of $1200. After 6 months and 12,000 miles the microwave in the coach stopped working properly. After a visit to General RV we were told they did not warranty. We had to call the manufacturer of the microwave. We did. They sent our inquiry to a local microwave dealer. They called to make an appointment and said “we don’t work on them if they are installed in an RV”. I guess we were supposed to uninstall the microwave/stove vent, put it on a bench, and then they would repair. It ended up having to be replaced. This process took almost 3 months. We finally just purchased a new microwave/stove vent ourselves at General RV’s discounted price $372. I posted a negative review on Google of General RV and the Entegra Esteem. Low and behold, General RV called and said (and I quote) “if you will take the review down we will refund the money you paid for the microwave”. After seeing the credit on my credit card, I did an update on my original post.
In summary, I feel that extended warranties and RV warranties are crap. We paid almost $3500 for the extended warranty and $85,000 for the RV and still have to pay for and fix all problems ourselves. We are not newbies to the RV world. We have been camping in some sort of RV for over 45 years and still got taken.
It’s remarkable how so few people ever read their contracts, if they did they would realize the dealership doesn’t warranty tires or components it’s in the contract. You Never realized what you had purchased.
The issue is with the sales person who gets 65 to 70% of the sales price as commission on all service contracts and warranties. If you rolled all these up charges into your sales agreement you really weren’t thinking.
Made the same mistake on my first purchase too. But learned a lesson, and never repeated that mistake.