“In order to be irreplaceable, one must always be different.” – Coco Chanel
In a modern society that compels everyone to be the same, that classic quote from Coco Chanel causes pause. Everyone is encouraged to dress the same, act the same, talk the same, and everyone should have the same cookie-cutter lifestyle. But anyone who RVs knows that if you choose to be ordinary, like everyone else, you can deprive yourself from something extraordinary. While having a traditional brick and mortar house can be beautiful, it will never give you the freedom and thrill of living full time on the road in an RV. The unique sense of adventure you get from living in an RV is simply irreplaceable. And there are all sorts of unique qualities that can make a person, or a business, irreplaceable.
There are almost countless roadside assistance companies to choose from. It seems that each day a new company is popping up or branching out to offer roadside assistance. So how do you choose? Who should you rely on when you need help? On paper, an uncritical eye could easily have similar sentiments about roadside assistance companies. “They’re all the same. They all provide roadside assistance.” So why do so many RVers choose Coach-Net as the people they call when they need help? What makes Coach-Net different? Are all roadside assistance companies equal, or is there something about Coach-Net that sets us apart from the rest? What makes Coach-Net irreplaceable? The answer is deeply rooted, but it can probably be summarized with just one word: culture.
It all started around a campfire. Over 30 years ago a group of RVers were sitting around the campfire swapping horror stories of being broken down on the side of the road, collectively chewing on their past aggravations, and the relentless run of issues RVers regularly face. Certain people knew of quality technicians in specific areas. Others had lesser-known tricks for troubleshooting difficult components. With their combined knowledge an idea was born. “Wouldn’t it be great if there was someone we could call for all of these issues who could help us in the moment? Rather than hear about the great technician, or learn of the helpful trick, long after we resolved our troubles, wouldn’t it be great to talk to a live person who could help us find the answers right then and there?”
That group wanted a network helping them when they were out traveling in their motorcoaches so that’s what they became. It was around that campfire that Coach-Net was created, and we have been proudly serving as a lifeline for RVers ever since. We didn’t just create a business overnight. Arguably being the first of its kind to offer high-end service for RVers, we have spent decades building and developing our program. We didn’t just see a successful business model and copy it simply for monetary gain. Coach-Net was created for RVers by RVers because they saw a need that wasn’t being met. RVers needed a resource that could provide immediate help. Over the past 30 years, everyone at Coach-Net has toiled to establish us as the go-to RV experts for travelers in need.
At Coach-Net, we pride ourselves on being RV experts; a passion that is easily evident in all that we do. Anyone who steps foot in our office is immediately immersed in the RV lifestyle. Our reception area greets visitors with our oversized Coach-Net sign perched above a giant silhouette of an RV camping scene. As you venture further, you’ll see one of our main walls prominently displaying our mission statement and core values as a testament to any visitors, and as a constant reminder to our team. We even have smaller magnetic versions hanging in each person’s workspace so that we never lose sight of our ultimate purpose.
We’re proud of what we do and we’re proud to work in such a fun industry. While most roadside assistance companies will outsource or subcontract to various call centers, at Coach-Net we take pride in our services; consequently, we insist on always doing our own work and keeping everything under one roof. Everyone at Coach-Net offices in the same open floor, allowing us to seamlessly serve our partners and our members. Having our agents, technicians, operations specialists, learning & development team, marketing, member services, and sales team all work in the same open space is also an ever-present reminder that each person within Coach-Net is integral to the system. No role is necessarily greater than another. We each contribute something unique and vital to fulfilling our mission: to create a carefree RV experience so everyone can focus on making memories with their friends and families.
Finally, one of the things that makes Coach-Net truly authentic is the fact that we are RVers. Anyone can look at beautiful pictures, and read countless instructional manuals, but nothing can ever replace the feeling of driving a big Class A RV down a curving mountain roadway. The only way to truly understand the intimidation a new RVer has when setting up in a campground for the very first time is by experiencing that moment ourselves. And everyone should get to enjoy the warmth of a flickering campfire soothingly massage all of your senses while you watch your family climb into the cozy RV for a well-earned night of rest.
For this reason, Coach-Net proudly owns not just one, but two RVs – a motorized and a towable unit both available for our employees to go camping with family and friends, at no cost. We want every person working for Coach-Net to have that personal camping experience. It makes us more knowledgeable in our jobs and it inherently makes us more compassionate to our members’ struggles. After we have spent time in an RV dealing with the daily challenges they naturally produce, we realize that could easily be our own family calling in for assistance.
RVing is about enjoying one-of-a-kind experiences in some of the most unique places. RVers seek to create irreplaceable memories through personalized travels. So it only makes sense that when RVers inevitably encounter a moment where they need help, they should call someone who is invested in their passion and understanding of their unique needs. When you call Coach-Net needing help, you’re not just a random number struggling with some foreign issue. The person answering the phone has personal experience camping. They have explored the inside and outside of an RV, and consequently have a level of compassion that someone who has never RVed simply can’t replicate. There will always be other companies that offer roadside assistance. There will always be other companies that may even appear similar on paper. But at our core, Coach-Net is truly different. Our unique culture permeates everything we do. And our passion for RVing, and helping fellow RVers, is unparalleled and irreplaceable.
Ronald K. ~ “We called for help and the tech who we spoke to helped solve the problem over the phone. Everything was resolved within 10 minutes! It was great!”
Jean Mueller/ Willie Fields said:
We started with Good Sams which was lousy and went to CoachNet. We had a great
Experience with them towing a car at one time. They failed miserably for our trip in
Sept. that went haywire We have a 42’ motor home and we were pulling a
16’ cargo trailer full of stuff at 60 mph on a highway when we had a trailer tire blow out that was so strong it tore the fender right off of the trailer. Luckily no one was hurt.
My husband is an extraordinary driver that managed to get us off the road as safely
As possible . By a stroke of luck there was a rest stop within our sight, the only problem being we had to pull back out onto the busy highway because there was a bridge we had to go over that didn’t have an emergency lane. After awhile we
Did make it to the rest area safely. We called CoachNet to tell them we needed a
New trailer tire brought to us, they did some checking and said they’d call back. In
The meantime my husband took a better look at the trailer and saw the axle was
Bent too, so he called again to let them know. They said they could try to find someone in the area to bring and replace the tire and another person to weld the axle.
We’d already waited about an hour at this point. No one was calling us back they would just tell us that they couldn’t find anyone. So my husband goes online to see what is or isn’t in the area. He found a trailer place 1 or 2 miles away, which we informed CoachNet of. I’m guessing they waited until after the trailer repair company closed to call them. We sat for hours waiting for help, not getting any phone calls. We ended up leaving the trailer there and just left to make two states over to home.He then had to get a new tire and a new axle and drive 2 states away again to get back to the trailer to get it all fixed. Thanks for nothing on this CoachNet
Jerry Riggins said:
As Long as I own an RV, I will always have Coach-Net
Had a similar experience. We just entered our 3rd year of RV-ing. We had Coachnet roadside assistance since Day 1, based on our neighbor’s recommendation, who was fulltime for years and had all good experiences with them.
About two months ago, I had a flat tire on my SUV, which is also covered, on a local state highway in my hometown, which is far from being rural. There are lots of car service business establishments in our area, and even some for RV’s. I always keep good tires on my vehicles and I haven’t changed a flat tire in over 15 years. I decided immediately to call Coachnet. It was about 7:30 – 8:00 PM and still daylight.
The person at Coachnet asked me, if we were situated safely and that they would have somebody out to us within an hour. I decided to sit in the car and make some phone calls i owed to people, which was a big mistake because little did I know, I would need all the battery juice I was wasting.
About 10 minutes after my call, Coachnet called me back and said, “They couldn’t get anybody” for me. I was in total shock, given my location, which I know well. I asked what I was supposed to do and the man said, “We can keep on trying.”
At that point, I was totally aggravated. I was in a well populated locale, with lots of automotive commerce in the area, and Coachnet couldn’t get anybody? UNBELIEVABLE. If I was in South Dakota, Idaho, or the desert of Arizona, I could understand, but not in my hometown, less than 2 miles from my front door, no way
I’m in my mid-70’s, with a mild heart issue. Avoiding having to change a tire on the side of the road was my main motive for buying a roadside assistance plan. But, I was so outraged, I went and did just that. Those SUV tires are not light either, especially when trying to line up the studs in what had become dusk.
What this told me was that for three years, I was throwing out my money for worthless roadside assistance coverage. I had just paid my bill for the coming year. I called Coachnet the next day and cancelled my plan. I now an covered by Good Sam. I hope that is not another waste of money, but Coachnet had already proven their worth, or should I say lack of it.
For $20 less per year, with Good Sam, not only do I get roadside assistance, I am getting Tire/Wheel Road Hazard Coverage, as well as Medical Concierge coverage, which will get us and our RV back home, if we become ill or injured out of our area.
BTW, my friend, who recommended Coachnet, will be also cancelling his plan based on my experience. He does a lot of wilderness camping and can’t afford to take the chance.
Lastly, I received no follow-up call from Coachnet, who was going to “keep trying.” No inquiry as to if I made it home OK. Nothing, nada.
Dave Wood said:
I have used coach net four times twice with trailer blowouts once when checking air pressure tires on my Motorhome and the valve stuck and let all the air out until the tire came off the rim and another time an alternator went failure on my car and they had it towed to a repair station. I certainly have got my money’s worth back out of my yearly member fee. I have always received polite and prompt service from Coach Net!
Jean, Willie and Bruce – Sorry you had such a poor experience, but having used Coach-Net multiple times, I just can not relate. My experiences have all been 180 degrees from yours. When it came time to renew, I briefly considered a service offered through FMCA that was at a lower cost and seemed to offer more features such as medical transport and concierge service. In the end I decided to stay with Coach-Net. Why? Because if you review comments online, every roadside service has complaints against it that read almost identical to yours. Whether Good Sam, FMCA, Coach-Net or others like AAA, all have complaints. I decided to look at the number of negative complaints for each, and overall, Coach-Net seemed to have the fewest. It has been my experience that people are ten times more likely to complain than they are to give praise, so it just makes sense to judge services not based on the overall number of positive reviews, but by how few negative reviews they garner. By that criteria, Coach-Net is far ahead of the competition.
Don, with all due respect, seems like a left-handed way of choosing a road service company…..which one had the least complaints? While it may be true, all have some complaints, and those who had bad experiences vs. good ones are more likely to complain with a blog or two. But, what would you do in my case?: A) I only had a flat tire and my spare was good, B) I was in my covered 4-wheeler, not an RV, and C) I was less than 2 miles from my home, not in the wilderness and Coachnet could not find someone to service me. Not to mention that living here for 6 years, I fully know there are multiple automobile service establishments in the area. So my conclusion is, if they could not service me under those EASY circumstances, I don’t want to have to rely on Coachnet if I am out in a sparsely populated wilderness area in my RV. I look at it in a positive light. By looking for another road service provider, I found more value for just a little more money. Hey, maybe they will be no more reliable or effective than Coachnet, but Coachnet was not there for me when I needed them. They gave up the search for someone to service me after only10 minutes. To add insult to injury, there was no follow-up call to see if I made it home alright, or to tell me to send them my towing or other billl, which I did not get, but it would have been a nice gesture. So, Coachnet failed their first test from me. I see no reason to press my luck and stay another year or more with Coachnet. They sure did not give me one. I hope you continue to have good experiences with Coachnet, or not ever need them. I feel blessed to have had my experience close to home and in a safe environment. It is to their credit that they have left my comment on their web site and not taken it down.
Thank you, Bruce, for all of the helpful feedback and we are certainly glad you are safe. Our Member Services team will be reaching out to you!
Dave Wood said:
I got my 32,000 pound Motorhome stuck in the mud today getting off my summer camping spot. Within 45 minutes they had a tow truck bigger then my Motorhome winching me out of the mud and they followed up twice to make sure I was out. That’s the fourth time they had saved my butt in two years. That are worth every penny of there cost.
Heading from Michigan to Florida tomorrow. I hope I won’t have anymore problems this year.
Thank you Coach Net your the best in my book.
Bob Johnson said:
I would love to know exactly what coach Net does for its customers. Recently I bought an RV out of state. When I returned to CA I was unable to unhitch the trailer from the truck. Coachnet called someone to help at the cost of $195. I could have called them instead of coach net. I find my membership is worthless.
Dave Wood said:
If you were at your home base they probably would not cover it. They have saved my butt three times in my trailer and Motorhome and once with my car when an alternator went out. Personally they have been great handling my experiences when I was in the middle of nowhere and broke down each time along major highways. I suggest you fully understand how they will help you. Again if you are at home that’s not the purpose of there coverage.